1. Website and contact
These terms apply to the spitihost website and to our services for building accommodation websites. For questions, write to info@spitihost.com. The service provider is ONLAND SINGLE MEMBER P.C. (trading as spitihost), Mitroou 2, Piraeus, P.C. 18537, Greece, VAT no. EL802043187, GEMI no. 168760201000.
2. Services and inclusions
The scope of each project is set by the package you choose, the add-ons you select and the written confirmation. On Studio the website is built on one of the ready designs you choose, with no custom design. Every website includes two languages, Greek and English, at no extra charge. Additional languages are provided under the package or as an add-on. The AI SEO service is included only in Signature. It covers optimising content and structure for search engines and AI answers, with no guarantee of ranking, reports or number of bookings.
3. Order request
Orders are completed by paying online from a spitihost account. By accepting these terms and continuing to use the service you agree to them. Sending a request without payment creates no charge and no contract. The stated timelines assume we receive the material and approvals we need from you.
4. Prices and subscription
Prices are shown excluding 24% VAT, unless a final amount is stated explicitly. Studio has a free build and a subscription of €10 a month (€12.40 incl. VAT), with a 15-day trial. After the trial your card is charged monthly. The subscription has a 3-year minimum commitment in return for the free build; if you cancel earlier, the website is switched off at the end of the paid period. The minimum total subscription cost is €446.40 incl. VAT, excluding optional add-ons.
Direct and Signature have a one-time build cost and include the first year of hosting and the domain. From the second year, the €10 a month hosting subscription is charged automatically. You can cancel at any time from "My account".
Payments through Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal and cancellation of subscriptions are governed by the Paddle Buyer Terms. For refunds see our Refund policy.
5. Material, rights and responsibilities
You must have the right to use the photos, texts, logos and any other material you provide, and you are responsible for the accuracy of your property details. The domain is registered in your name under the written agreement. Third-party licences for fonts, images or software remain in force.
As the owner, you set your accommodation prices, cancellation terms and the tax and regulatory obligations of your property. On Direct and Signature, the channel manager is not included in the price. You contract and pay your own provider separately, such as Hostaway or Smoobu. Online bookings and payments depend on that connection. Without a channel manager, guests send requests, and you confirm and block the dates manually on the booking platforms. We display a rating, a number of reviews and a link to your Airbnb listing, without copying review text. Third-party services, such as booking platforms and payment providers, are governed by their own terms and may charge commissions.
6. Cancellations and statutory rights
To cancel or make a complaint, write to our contact email. The 15-day trial applies before the three-year Studio subscription starts. The details of the trial and of ending it are confirmed in writing before any payment. Nothing in these terms limits rights that the law requires us to provide. If you contract as a consumer, the statutory withdrawal rights apply where relevant. Starting work before the relevant deadline requires the explicit statements the law provides for.
7. Privacy and use of the website
Unlawful use, attempts at unauthorised access and submitting misleading information are prohibited. Data processing is described in our Privacy Policy, and our use of storage and statistics in our Cookie Policy.
8. Intellectual property
The design, layout, visual style, source code and content of the spitihost.gr website, and the design of every website we build for clients, are the intellectual property of spitihost or its licensors and are protected under applicable copyright law. Copying, reproducing, systematically scraping, or using automated tools, including AI tools, to reproduce or imitate the design, layout or source code is prohibited without prior written permission. This does not affect the access search engines and AI assistants have to this content for indexing and answering questions, as explicitly permitted in the website's robots.txt file.
9. Governing law
Greek law applies, without prejudice to mandatory consumer protection rules that may apply. We first aim for an amicable solution by email. The courts with jurisdiction are those determined by applicable law.